SlotRave Online Casino Privacy Policy

At SlotRave Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at https://slotrave1.com/, create an account, use the SlotRave app, or interact with any of our services. We encourage you to read this document carefully so you understand your rights and how we handle your data. By using our platform — whether through the SlotRave casino login page, our mobile site, or any other entry point — you acknowledge that you have read and agree to the practices described herein.

Who We Are

SlotRave Online Casino is operated by Lumora Digital Ltd, a company duly registered and authorised to provide online gaming services. We hold licences issued by the Kahnawake Gaming Commission (KGC) and the Comoros / Anjouan Gaming Authority (licence number ALSI-202505033-FI2). Our platform serves players across the United Kingdom, Australia, New Zealand, Canada, Norway, and other worldwide markets. Any questions regarding this policy or our data practices can be directed to our support team via the in-site contact form available on our website.

Information We Collect

When you register, log in, or interact with our services, we may collect a range of personal and technical information. At SlotRave, we gather this data to provide you with a secure, personalised, and compliant gaming experience. The categories of information we collect include:

• Registration data: Your full name, date of birth, email address, residential address, phone number, and preferred currency.
• Identity verification documents: Government-issued ID, proof of address, and any additional documentation required under our KYC (Know Your Customer) procedures. KYC checks may take up to 48 hours to complete.
• Financial information: Payment method details, transaction history, deposit and withdrawal records. We accept Visa, Mastercard, Interac e-Transfer, Instadebit, Paysafecard, Bitcoin, and Ethereum, among others.
• Technical data: IP address, browser type, device information, cookies, session data, and log files generated during your visit.
• Gaming activity: Game history, bonus usage (including SlotRave casino bonus claims, free spins, and VIP Rave Coins earned), wagering patterns, and session durations.
• Communications: Records of live chat conversations, emails, and contact form submissions submitted to our support team.

How We Use Your Information

We at SlotRave use the information we collect for clearly defined and lawful purposes. We do not sell your personal data to third parties. The primary reasons we process your data include:

• To create and manage your player account and verify your identity in accordance with our licensing obligations.
• To process your deposits and withdrawals securely and efficiently, including enforcing our transaction limits (€4,000 per day, €16,000 per week, €50,000 per month).
• To administer bonuses and promotions, including the SlotRave bonus welcome package, Friday Night Out offers, Non-Stop Party rewards, and VIP Club level progression.
• To operate and improve our platform, including the SlotRave casino app, PWA, and mobile-optimised HTML5 site.
• To comply with our legal obligations under applicable gaming laws, anti-money laundering regulations, and licensing requirements.
• To communicate with you about account activity, promotions, security alerts, and policy updates.
• To prevent fraud, match-fixing, underage gambling, and other prohibited activities.
• To personalise your experience, including game recommendations from our 7,000+ title library and relevant promotional offers.

Legal Basis for Processing

Our SlotRave platform processes your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil the terms of our user agreement with you.
• Legal obligation: We are required to process certain data to comply with our licensing conditions and applicable law.
• Legitimate interests: We process certain technical and behavioural data to prevent fraud and improve our services.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing purposes.

Cookies and Tracking Technologies

At SlotRave Online Casino, we use cookies and similar tracking technologies to enhance your experience and analyse how our site is used. Cookies help us remember your preferences, maintain your login session after you complete the SlotRave login process, and deliver relevant content. You may manage or disable cookies through your browser settings, though doing so may affect certain features of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties in specific circumstances:

• Game providers and software partners: Including providers such as Evolution Gaming, Pragmatic Play, NetEnt, and others from our network of 134 game suppliers, to the extent necessary to deliver gaming services.
• Payment processors: To facilitate secure transactions across our supported payment methods.
• Regulatory and licensing authorities: We may disclose your data to the Kahnawake Gaming Commission or other competent authorities when legally required.
• Fraud prevention and compliance services: Third-party AML and KYC verification providers who assist us in meeting our legal obligations.
• Technology and hosting providers: Companies that provide infrastructure, security, and operational support for our platform.

We ensure that any third party we work with is bound by appropriate confidentiality and data protection obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. Once the retention period has expired, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by SlotRave Online Casino:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to legal retention requirements.
• The right to object to or restrict certain types of processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us via the contact form available on our website. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security Measures

We are committed to keeping your data safe. Our SlotRave casino app and website implement industry-standard security measures, including SSL encryption, secure server environments, and strict internal access controls. While no system is entirely immune to risk, we continuously monitor and update our security infrastructure to protect your information from unauthorised access, disclosure, or loss.

Responsible Gaming and Data Use

We use your gaming data not only for operational purposes but also to support responsible gambling practices. Where our systems detect patterns that may indicate problematic gambling behaviour, we may use that information to contact you with support resources or to apply account restrictions in line with our responsible gaming commitments.

Children and Minors

Our services are strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account or provided us with personal data, we will promptly close the account and delete the associated information.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make significant changes, we will notify you through a notice on our website or by email. Your continued use of our platform following such notification constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we process your data at SlotRave Online Casino, please reach out to our support team. We offer 24/7 live chat support and an email contact form directly on our website. Our team is always ready to assist you with any data protection queries.